Planned visits
Agree a servicing schedule for each lift based on its equipment, use, condition and access requirements. Keep planned maintenance distinct from fault repairs and statutory examination.
Managing agents · Property managers · London
Lift maintenance for managing agents in London
Planned servicing, breakdown response and clear reporting for the buildings in your care.
Durant Lifts supports property managers, managing agents and freeholders with a named team, a written maintenance scope and visit records through Durant OS.
- Single buildings and mixed-brand portfolios
- Written scope and repair approvals
- 24/7 breakdown arrangements
Your portfolio, clearly managed
A maintenance plan your property team can work with
Set out what happens at each building, who receives updates and how additional work is approved.
Breakdown arrangements
Record the reporting number, passenger-trapping arrangements, building contacts and attendance terms. Flag any lift that is the only accessible route to homes or workplaces.
Repair and budget decisions
Identify included work, parts exclusions and chargeable repairs. Agree who can authorise work and how quotations and priorities reach the right person.
Changing contractor
A structured handover for each lift
Start with the equipment and the existing records, then agree the maintenance plan.
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Review the lift register
Share site addresses, lift IDs, makes, controllers and lift types, together with recent breakdown and examination records.
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Define the proposal
Confirm planned visits, breakdown arrangements, reporting, exclusions and any initial remedial work.
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Agree the handover
Review notice and renewal dates, access, keys, building contacts and repair approval limits before confirming a start date.
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Keep a service record
Record visits, findings and agreed next actions so your team can follow maintenance and outstanding work.
Reporting for property teams
Know what happened. Know what needs a decision.
Visit records should help you explain the work to owners and building teams.
Durant OS gives maintenance customers access to visit records, job status and compliance documents. Agree how site and lift references, findings and next actions will be recorded for your portfolio.
A maintenance visit record and a statutory examination report serve different purposes. Keep both available, together with outstanding repair quotations and the relevant correspondence.
What to look for in the service record
- The building and lift
- Site, lift reference, visit date and work completed.
- Findings and follow-up
- Faults found, condition notes and recommended next actions.
- A clear decision
- Work requiring approval, the relevant quotation and who to contact.
Project evidence
The work behind the maintenance
Read how Durant moved from a defined repair or installation handover into ongoing maintenance.
80 George Street · Richmond
Seven lifts, one maintenance handover
Five passenger lifts, a platform lift and a goods lift were completed and commissioned before Durant took on maintenance of all seven.
See the seven-lift project →
Arthur Stanley House · London
A repair followed by ongoing care
Nine suspension ropes were replaced on a nine-stop passenger lift before the customer’s two-week deadline. Durant then took on maintenance of the building’s four lifts.
Read the repair and handover →Compare on the written scope
Bring the contract and the building brief together
One building or a mixed portfolio
We serve London from our Chatham base, covering residential blocks, commercial buildings and mixed-use sites. Confirm the equipment and service arrangements for each building in the proposal.
Before you appoint a contractor
- Compare the listed lifts, visit schedule and breakdown terms.
- Check parts cover, exclusions and chargeable work.
- Agree reporting, repair approvals and the handover date.
Your questions
Managing-agent lift maintenance questions
Do you provide lift maintenance for London managing agents?
Yes. Durant Lifts provides planned maintenance, breakdown response and repairs for managing agents and property managers across London. We review the buildings, equipment and access arrangements before agreeing the maintenance scope.
Can you maintain different lift brands across our portfolio?
We support mixed-brand portfolios. Share the manufacturer, controller, lift type and service history for each unit so we can confirm technical coverage, parts requirements and any exclusions.
What reports can our property team access?
Contract customers can access visit records, job status and compliance documents through Durant OS. Reports record completed work, findings and recommended next actions. Agree the records and reporting arrangements needed for your sites when setting up the contract.
How do you take over from our current lift company?
We review the lift register, service and examination records, known faults and current contract dates. We then agree the proposed scope, any initial remedial work, access arrangements and a handover date before confirming the start of cover.
How are extra repairs approved?
The maintenance proposal should identify included work, parts exclusions and chargeable repairs. We agree the authorised contact and approval arrangements for additional work, with quotations for remedial works where required.
Does maintenance replace a LOLER thorough examination?
No. Routine maintenance and statutory thorough examination are separate. We can review examination findings and plan agreed remedial works alongside servicing. The examination arrangements and associated charges should be confirmed separately.
What does 24/7 breakdown cover include?
We offer 24/7 breakdown and passenger-trapping response. The written proposal sets out the arrangements, attendance terms, charges and exclusions for your listed lifts; a standard guaranteed arrival time is not assumed.
Start with your building
Tell us about the lifts in your care
Send a brief for one building or several sites. A lift register and recent service history help us make the proposal specific.
- Site postcodes, lift register and current provider.
- Renewal and notice dates, recent faults and outstanding repairs.
- Who needs reports, who approves work and any access concerns.
We review the brief, arrange a site survey where needed and set out the proposed cover and exclusions in writing.
For an urgent breakdown or passenger trapping, call 020 3488 4226.