Step 01
Arrival and handover
We check in with reception or building management, review known issues, and update the lift log.
Contracts open now
Lift maintenance, engineered for the building.
PPM cadence matched to lift type and usage. Compliance reporting after every visit. A direct engineer line, with no call centre in the middle.
Why regular lift maintenance matters
Lift maintenance is not just a tick-box exercise. Regular planned servicing helps keep passengers moving safely, reduces disruption for residents and building users, and gives property teams clearer control over faults, compliance, and future spend.
- Supports safer day-to-day lift operation and early identification of worn components.
- Reduces the likelihood of unexpected breakdowns, entrapments, and repeat call-outs.
- Creates clearer reporting for compliance planning, budgeting, and maintenance decisions.
- Helps extend equipment life by resolving minor issues before they turn into major repairs.
Priority-led maintenance
Every finding leaves with a next move.
A visit is only useful if the building team knows what matters next. Durant reports each finding by urgency, impact, and action.
- Typical report turnaround
- 24h
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Act now
Safety or reliability issue that needs immediate attention.
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Plan parts
Wear or adjustment that should be scheduled before downtime.
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Monitor trend
Condition noted, tracked, and checked again next visit.
Request a maintenance quote
Tell us about your building and lifts. We will propose the right maintenance plan.
Direct engineer attendance, clear reporting, and a focus on safe, reliable operation for commercial, passenger, and goods lifts.
What happens next
- We review lift type, usage levels, and compliance requirements.
- We confirm visit frequency and any critical risks.
- You receive a clear scope, pricing, and response cover.
Prefer email? Use the form and we will call you back.
Request a quote
Customised servicing
A clear maintenance plan tailored to your building, with every visit logged and shared.
A typical visit covers arrival checks, mechanical inspection, safety testing, and documented recommendations for lift and elevator maintenance in London.
Step 02
Door and cabin checks
Door gear, rubbers, alignment, and cabin panels are inspected to reduce repeat faults.
Step 03
Machinery and safety
Controls, lighting, motor, brakes, alarms, cables, and safety circuits are checked for reliable operation.
Step 04
Report and plan
You receive clear priorities, parts notes, next steps, and a schedule matched to the lift's usage.
Contract tiers
Three levels of cover. One standard of engineering.
Durant Essential
Best for stable sites that need dependable, compliant cover.
- Planned maintenance and safety checks on a documented cadence
- Minor adjustments and fixes during scheduled visits
- 24/7 call-out cover with engineer response
- Trappings response included
- Service log with compliance summary after every visit
Durant Plus
Best for higher-usage buildings that need quicker fixes and clearer reporting.
- Increased servicing tuned for higher-usage sites
- Priority response times for call-outs
- Trappings response included
- Condition reporting with prioritised recommendations
- Recurring fault review led by a senior engineer
- Enhanced reporting and operational insights
Durant Premier
Best for compliance-critical sites that need to plan ahead, not react.
- Monthly visits with proactive component review
- Priority response times for call-outs
- Trappings response included
- Lifecycle planning built into reporting
- Preventative focus for critical sites
- Enhanced compliance tracking across the portfolio
Pricing depends on lift type, usage, and access. Request a quote for a clear proposal.
What you get with a Durant contract
Planned preventative maintenance (PPM), compliance checks, and reliable reporting to keep lifts safe.
- Planned preventative maintenance (PPM) visits
- 24/7 call-out and trappings response
- Family run business servicing with no subcontracting
- Clear reports and compliance notes after every visit
- Recommendations to reduce downtime and future spend
Who we support
Contracts for buildings that need a lift service company with dependable maintenance cover.
- Managing agents and property managers
- Freeholders and resident management companies
- Facilities and estates teams
- Commercial and mixed-use sites
Lift maintenance FAQ
Quick answers for maintenance contracts, PPM coverage, and reporting.
What is included in a maintenance contract?
Planned preventative maintenance, compliance checks, minor adjustments, clear reporting, plus 24/7 call-out and trappings response.
Is trappings response included?
Yes. Trappings response is included as part of the maintenance cover.
Do higher tiers include enhanced reporting?
Yes. Durant Plus and Durant Premier include enhanced reporting and compliance tracking.
Can you take over from another provider?
Yes. We review the current log, lift type, and compliance requirements, then agree a handover plan and visit schedule.
How often are maintenance visits scheduled?
Visit frequency is set to suit lift usage, risk, and compliance requirements. We confirm a schedule during onboarding.
Do you provide reports after each visit?
Yes. We provide clear reports with actions taken, compliance notes, and priorities for future work.
Related services
Build the right cover for compliance, faults, and emergency response.
- Lift repairs for breakdown response and safe reinstatement.
- Lift faults guide for diagnostics and recurring issues.
- Emergency call-outs for critical faults and trappings.
- LOLER inspections for independent compliance reporting.
- Surveys and modernisations for targeted upgrades.
Get Started
Ready for a maintenance proposal?
Speak with our family run business team and receive a clear scope with transparent pricing.