Step 01
Arrival and handover
We check in with reception or building management, review known issues, and update the lift log.
Contracts open now
Lift maintenance and servicing, engineered for your building.
Durant Lifts provides planned lift maintenance for residential blocks, offices and mixed-use buildings across London and Kent. Agree servicing visits, breakdown cover and reporting for each lift in a clear written contract.
Free surveySafeContractor approvedFully insured
Why regular lift maintenance matters
Lift maintenance is not just a tick-box exercise. Regular planned servicing helps keep passengers moving safely, reduces disruption for residents and building users, and gives property teams clearer control over faults, compliance, and future spend.
- Supports safer day-to-day lift operation and early identification of worn components.
- Reduces the likelihood of unexpected breakdowns, entrapments, and repeat call-outs.
- Creates clearer reporting for compliance planning, budgeting, and maintenance decisions.
- Helps extend equipment life by resolving minor issues before they turn into major repairs.
Priority-led maintenance
Every finding leaves with a next move.
A visit is only useful if the building team knows what matters next. Durant reports each finding by urgency, impact, and action.
- Typical report turnaround
- 24h
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Act now
Safety or reliability issue that needs immediate attention.
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Plan parts
Wear or adjustment that should be scheduled before downtime.
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Monitor trend
Condition noted, tracked, and checked again next visit.
Request a maintenance quote
Tell us about your building and lifts. We will propose the right maintenance plan.
Direct engineer attendance, clear reporting, and a focus on safe, reliable operation for commercial, passenger, and goods lifts.
What happens next
- We review lift type, usage levels, and compliance requirements.
- We confirm visit frequency and any critical risks.
- You receive a clear scope, pricing, and response cover.
Prefer email? Use the form and we will call you back.
Request a quote
Customised servicing
A clear maintenance plan tailored to your building, with every visit logged and shared.
A typical visit covers arrival checks, mechanical inspection, safety testing, and documented recommendations for lift and elevator maintenance in London.
Step 02
Door and cabin checks
Door gear, rubbers, alignment, and cabin panels are inspected to reduce repeat faults.
Step 03
Machinery and safety
Controls, lighting, motor, brakes, alarms, cables, and safety circuits are checked for reliable operation.
Step 04
Report and plan
You receive clear priorities, parts notes, next steps, and a schedule matched to the lift's usage.
Contract tiers
Three levels of cover. One standard of engineering.
Durant Essential
Best for stable sites that need dependable, compliant cover.
- Planned maintenance and safety checks on a documented cadence
- Minor adjustments and fixes during scheduled visits
- 24/7 call-out cover with engineer response
- Trappings response included
- Service log with compliance summary after every visit
- Durant OS included: live job status, visit reports and compliance docs
Durant Plus
Best for higher-usage buildings that need quicker fixes and clearer reporting.
- Increased servicing tuned for higher-usage sites
- Priority response times for call-outs
- Trappings response included
- Condition reporting with prioritised recommendations
- Recurring fault review led by a senior engineer
- Enhanced reporting and operational insights
- Durant OS included: live job status, visit reports and compliance docs
Durant Premier
Best for compliance-critical sites that need to plan ahead, not react.
- Monthly visits with proactive component review
- Priority response times for call-outs
- Trappings response included
- Lifecycle planning built into reporting
- Preventative focus for critical sites
- Enhanced compliance tracking across the portfolio
- Durant OS included: live job status, visit reports and compliance docs
Pricing depends on lift type, usage, and access. Compare the contract tiers or request a quote for a clear proposal. Switching provider? Get a free contract review. We will compare your current cover line by line.
Maintenance relationships backed by completed work
Review the equipment, the original problem and the move into ongoing care.
Seven lifts at 80 George Street
Durant completed and commissioned five passenger lifts, one platform lift and one goods lift in Richmond, then took on maintenance of all seven. See the Richmond maintenance project →
Four lifts at Arthur Stanley House
After replacing nine suspension ropes on a nine-stop passenger lift, Durant was awarded maintenance of the building's three passenger lifts and one platform lift. See the repair and maintenance handover →
Lift maintenance for residential blocks, offices and portfolios
A maintenance proposal should reflect the building, its equipment and the people using it.
Residential blocks and managing agents
Agree planned visits, resident communication, breakdown arrangements and who approves extra work. Flag any lift that is the only accessible route to homes.
Offices and commercial buildings
Set out building inductions, access permits, delivery periods and suitable service windows for passenger and goods lifts.
Mixed-brand lift portfolios
Keep an asset register by building and lift ID. Confirm the make, controller, technical scope, reporting and repair approvals for each unit.
Compare maintenance companies on a clear written scope
The lift register and current service records give a new contractor a useful starting point.
Send us the building brief
- Site postcode, lift IDs, manufacturer, controller and lift type.
- Usage, access requirements and any passenger access concerns.
- Current contract, renewal and notice dates, and parts exclusions.
- Recent breakdown logs, examination reports and outstanding repairs.
Know what the proposal covers
Agree the visit frequency, breakdown arrangements, reporting, repair approvals and exclusions for the listed lifts. A replacement contract and any remedial work should be clear before the handover date is confirmed.
Lift maintenance and servicing questions
Scope, servicing and practical next steps for your building.
What does lift maintenance include?
The written scope sets out planned servicing visits, checks and adjustments, reporting, breakdown arrangements and exclusions. The equipment, usage and condition determine the proposal; parts and additional repairs should be identified separately where relevant.
Do you maintain residential and commercial lifts?
Yes. We provide maintenance for residential blocks, offices and mixed-use buildings, working with managing agents, freeholders and facilities teams. Tell us the lift type, make, usage and access requirements so we can confirm the scope.
Can you maintain a portfolio with different lift manufacturers?
We support mixed-brand portfolios. Identify each building and lift, including its manufacturer, controller and recent fault history, so technical coverage and reporting can be agreed for each unit.
How often should maintenance visits take place?
We agree a servicing schedule based on the equipment, its use, condition and manufacturer guidance. A statutory thorough examination is separate from routine servicing and does not replace a maintenance programme.
Can you take over from another maintenance provider?
We can review the lifts, existing contract and service records before proposing a handover. Share renewal and notice dates, examination reports, outstanding repairs and access arrangements so the start date and scope can be agreed.
How are emergency call-outs covered?
Our maintenance contracts include 24/7 call-out and passenger trappings arrangements. Your proposal sets out the cover, attendance terms, charges and exclusions that apply to the listed lifts.
Do you provide written visit reports?
Yes. Visit records set out work completed, findings and recommended next steps. Contract customers can access reporting and compliance documents through the Durant OS client portal.
Where do you provide lift maintenance?
We serve London, Kent and the surrounding South East from our Chatham base. Send the site postcode and lift details so coverage and service arrangements can be confirmed for your building.
Related services
Build the right cover for compliance, faults, and emergency response.
- Lift maintenance contracts compared tier by tier, with what each level covers.
- Lift maintenance London for borough-by-borough portfolio cover.
- Switching maintenance provider: free contract review and takeover plan.
- Lift repairs for breakdown response and safe reinstatement.
- Lift faults guide for diagnostics and recurring issues.
- Emergency call-outs for critical faults and trappings.
- LOLER inspections for independent compliance reporting.
- Surveys and modernisations for targeted upgrades.
Get Started
Ready for a maintenance proposal?
Speak with our family run business team and receive a clear scope with transparent pricing.