Doors and travel
- Doors stuck or reopening. Photocells, lock contacts, door operator tuning.
- Overrunning the level. Brake adjustment, levelling sensors, controller tuning.
- Juddering on starts and stops. Roller guides, brake linings, gearbox checks.
On call · 24/7 · London, Kent & the South East
Same-day diagnosis. Fixed first visit.
Independent lift engineers across London and the South East. We arrive prepared, diagnose the fault on site, and most repairs leave us in a single visit, not three.
- 3.2h Avg restore time
- 94% First-visit diagnosis
- Every visit Written report issued
Prefer WhatsApp? Message us 24/7.
Every make, every controller
We repair, regardless of who fitted the lift.
Contract elsewhere? We attend repairs across every major manufacturer and controller. From a 1990s Schindler to a 2024 KONE.
See the full list of lift brands we service.
Send a repair request
Tell us what the lift is doing.
We confirm the next steps in minutes. Average daytime callback under 30 minutes.
- Engineer ETA confirmed in writing
- A named engineer, not a queue
- Status updates and reports in your Durant OS portal
Prefer email? Use the form and we will call you back.
Send a repair request
From the moment you call
How a repair runs with us.
Five stages, every time. Triage, dispatch, on-site diagnosis, repair and verification, written handover.
-
Fault report
Tell us what the lift is doing. Photos and asset numbers welcome via form, phone or WhatsApp.
-
Engineer dispatched
Nearest qualified engineer moves with common parts on the van. Live ETA shared with the site contact.
-
On site diagnosis
Engineer assesses the lift at the controller and on the car. Fault traced at root, not just reset.
-
Repair and verify
Fix carried out, safety circuits tested. Most repairs leave us in one visit. Complex jobs get a clear parts and cost plan.
-
Written report
Engineer notes, photos and parts list land in your Durant OS portal the same day. Audit ready.
Common faults we resolve
Three places a lift typically fails.
Read more in our lift faults guide for issue-specific diagnostics.
Control and power
- Lift on permanent fault. Controller error codes traced and cleared at source.
- Intermittent trips after rain. Pit damp, condensation in shafts, supply-side issues.
- Comms and screen errors. Controller cards, position encoders, indicator and LCD faults.
Safety and ride quality
- Brake glaze and grab. Brake re-line, adjustment, full operational test.
- Ride noise and vibration. Guide rollers, ropes, sheave wear, motor mounts.
- Emergency phone faults. Autodialler programming, GSM signal checks, battery replacement.
Who we support
Property teams that need lifts to behave.
Repairs for the buildings that cannot stop.
- Residential blocks and mixed-use sites
- Commercial buildings with high foot traffic
- Schools, healthcare and retail estates
- Facilities teams managing multiple lifts
Why Durant Lifts
Independent. Accountable. Engineer-led.
No call-centre layer between you and the engineer.
- Family-run business, no subcontracting
- Named engineer for every repair
- Common parts kept on the van
- Written reports through Durant OS the same day
Frequently asked
Lift repairs FAQ.
Quick answers on attendance, parts, safety and reporting.
How fast can you attend a breakdown?
Daytime callbacks confirmed in under 30 minutes on average. Engineers attend 24/7 across London and Kent, prioritised by passenger safety and building impact.
Do you carry common parts on the van?
Yes. Door operators, locks, photocell sets, contactor packs, brake parts, fuses and common controller boards travel with every engineer so most repairs leave us in a single visit.
Will my lift be safe to use after the repair?
Every repair ends with safety-circuit and operational checks. If a fault cannot be safely rectified on the visit, we isolate the lift, leave clear signage, and confirm the parts and timeline for return.
Do you cover hydraulic lifts as well as traction?
Yes. We repair hydraulic, traction, machine-room-less, goods and platform lifts. Hydraulic work includes valve block, pump unit and controller faults.
Can you service older controllers from Schindler, KONE, Orona and others?
Yes. We work across legacy and current controllers from every major manufacturer including Schindler, KONE, Orona, Otis, ThyssenKrupp, Mitsubishi and Stannah, plus controller specialists like Lester Controls and Thames Valley Controls.
Do you provide a written report I can show my insurer?
Every repair is documented with engineer notes, photos and a parts list in your Durant OS portal the same day. Reports are formatted for managing agents, insurers and LOLER auditors.
Get a lift moving
Tell us what's happening. We will handle the rest.
Same-day attendance across London and Kent for priority faults. Written report through your Durant OS portal.