On call · 24/7 · London & the South East
Direct-dial trappings response by our own engineers. No call centre, no subcontracting, a written incident report after every attendance.
Prefer WhatsApp? Message us 24/7.
What we attend
Calls are triaged on safety first. Vulnerable passengers, fire-mode entrapments, and alarm-phone failures move to the front of the queue.
Every make, every model
Contract elsewhere? It doesn't matter at 3am. Our engineers work across every major manufacturer.
SafeContractor approved. Audit-grade procedures, evidenced on every attendance.
From the moment you call
Five stages, every time. Triage, dispatch, parley with the passenger, safe release, written handover.
Dispatcher logs site, lift ID, number of passengers, and access. No queues, no voicemail.
Nearest qualified engineer moves immediately. Live ETA shared with the site contact.
Engineer reassures the passenger, confirms condition, identifies fault from the controller.
Passengers released, safety circuits tested. Reinstated if safe, isolated if not.
Written report with findings, actions on site, and a recommendation duty holders can file.
While we're on the way
A clear playbook for the site contact and any first responder on scene.
After the call-out
Not a one-line invoice. A written report a duty holder can file, with the findings, the actions taken, and the next step.
#IR-2026-0418
Door operator drive-belt tension out of spec. Safety circuit tripped at the door zone, not a passenger fault.
Schedule a full door operator overhaul within the next service window. Belt replacement quoted under separate cover.
Common questions
It is the emergency service to release trapped passengers safely, diagnose the cause, and report the incident in writing.
Yes. We provide 24/7 trappings response across London, Kent and the South East, delivered by our own engineers.
Site address, lift ID or location, number of passengers trapped, any fault code on the COP, and access details for the plant room.
Reassure passengers via the intercom. Do not force doors or attempt a manual release. Stage the plant room keys and keep the lobby clear. Stay on the line with our dispatcher.
Yes. We attend trappings on every major manufacturer including KONE, Schindler, Otis, Mitsubishi, ThyssenKrupp, Stannah, Fujitec and Kleemann, regardless of who holds the maintenance contract.
We only reinstate the lift after safety checks and operation testing. If reinstatement is not safe, we isolate the lift and provide a written report with a repair plan.
Yes. We attend trappings at residential towers, commercial offices, mixed-use developments, schools, healthcare sites, and public buildings.
An incident report is issued after every attendance with findings, actions on site, and a recommendation duty holders can act on.
Direct line
A real person picks up. We log the trapping, dispatch the nearest engineer, and stay on the line with your site team until we are on scene.
