When lifts stop, we move. When lifts stop, we move.
Planned PPM visits, fast call-outs, and compliance-ready reporting across London, Kent and the South East.
Family run engineers with direct accountability, clear visit notes, and honest advice to keep your lifts safe and reliable.
Lift equipment we work with
Experienced across a wide range of lift brands and controllers.
Services built for property managers
Clear scope, direct communication, and accountable engineers at every visit.
Lift Maintenance Contracts
PPM visits with compliance checks, trappings response, and clear reporting.
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Lift Repairs
Rapid fault finding and repairs to restore safe operation quickly.
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Emergency Call-Outs
24/7 response for breakdowns, trappings, and critical faults.
View emergency call-outs
LOLER Inspections
Independent LOLER inspections and reporting to keep your lift compliant.
View LOLER inspections
Surveys and Minor Modernisations
Condition surveys and targeted upgrades to improve reliability.
View surveys and modernisations
Durant OS Software
Engineer-built reporting for actions, compliance, and lift status.
View Durant OSPerformance property teams can present with confidence
Clear proof from maintenance delivery, response speed, and portfolio-wide reporting.
96%
Across routine call-outs and priority repairs
-67%
Average reduction from 3.9 to 1.3 incidents per lift
46
Coverage across London, Kent, and nearby districts
2.8h
Fast engineer response for critical lift faults
Data source: Durant OS service records and engineer reports.
Why choose us
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24/7 lift support
Emergency call-outs and trapping response when property teams need clear help fast.
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Clear & upfront pricing
Transparent recommendations, itemised quotes, and no vague handover after the visit.
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SafeContractor accredited
RAMS, training records, and engineer processes that property managers can evidence.
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Reports you can use
Clear visit notes, photos where useful, and compliance-ready follow-up for every visit.
Our process
A trusted route from first call to signed-off repair
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Step 01
Contact us 24/7
Call, WhatsApp, or request a survey. We capture the site, lift, access notes, and what has gone wrong.
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Step 02
Triage the fault
We prioritise trapped passengers, down lifts, and repeat faults so the right engineer is assigned quickly.
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Step 03
Issue diagnosed
Our engineer tests the lift, explains the cause in plain English, and agrees the safest next step.
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Step 04
Resolved and reported
You get clear visit notes, photos where useful, and compliance-ready follow-up for your records.
Google Reviews
What clients say after switching to Durant
Real feedback from property managers who needed quicker answers, cleaner diagnostics, and a lift company that actually follows through.
★★★★★
Emergency repair completed before deadline
We contacted Durant Lifts for an emergency lift repair at our building, including a lift ropes replacement following an insurance report. The team was super helpful, communication was excellent throughout, and they managed to complete the work before our deadline. I can’t thank Durant Lifts enough, highly recommend.
★★★★★
Lift back in service within a week
Our North London site had been out of service for most of the year. Durant were professional, responsive, fixed the lift within a week, and the residents are now happy again.
★★★★★
A refreshing change after 10 years
After 10 years using our previous lift company, Durrant have been a refreshing change. Really glad we made the switch.
★★★★★
Truthful diagnostics that saved thousands
Durant got the lift running in a day, backed it up with clear analysis, and helped avoid an unnecessary replacement quote of around £100k.
SafeContractor accredited
Independent audits of health and safety, competence, and insurance.
Annual SafeContractor assessments validate our RAMS, training records, and systems. It gives property teams confidence that every visit is delivered to a proven standard.
- Documented risk assessments and method statements.
- Training records for working at height, electrical safety, and manual handling.
- Evidence of inspections, toolbox talks, and close-out actions.
Areas We Cover
Coverage across London and Kent.
Hover each map to explore the areas we support for lift maintenance, repairs and call-outs.
London
London borough coverage
Greater London lift maintenance, repairs and rapid call-out support.
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Kent
Kent district coverage
Kent and surrounding district support for planned visits and call-outs.
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Latest insights
Recent reading from the engineering desk
A growing library of practical guidance on compliance, lifecycle decisions and breakdown response.
Compliance
LOLER inspections: a property manager's guide to staying compliant
What the regulations actually require, who the duty holder is, and the documentation failures that create most issues.
Lifecycle
Repair or replace: a cost and risk framework for ageing lifts
A practical model for deciding when to spend on repairs and when to plan a modernisation. With the eight signals that tip the balance.
Operations
What to do when a lift breaks down: a 7 step response plan
The exact sequence we want on-site staff to follow before our engineer arrives. Built from a thousand emergency call-outs.
Frequently asked questions
Fully insured. Certifications and compliance documentation available on request.
Do you subcontract any work?
No. Every visit is handled by our own family run business team with direct accountability.
What does a maintenance contract include?
Planned PPM visits, safety checks, minor adjustments, and clear reporting. Trappings response is included where agreed.
Do you provide compliance reporting after every visit?
Yes. We issue clear visit reports with actions, priorities, and compliance notes for your records.
Can you take over an existing contract?
Yes. We complete a site survey, agree scope and start dates, and transition with minimal disruption.
