How we work

Family run lift engineers delivering maintenance, repairs, emergency call-outs, and compliance support across London, Kent and the South East.

Structured planning, tidy workmanship, and reporting that facilities teams can act on.

Our process, step by step

From first call to final sign-off, we follow a consistent lift maintenance and repairs process.

We review logbooks, usage, and compliance needs before planning work.

Clear scope, transparent pricing, and practical options for approval.

We agree time windows, access needs, and resident notices where required.

We attend on site, diagnose faults, and carry out maintenance or repairs.

We test and verify safe operation before handing the lift back.

Clear visit reports, prioritised recommendations, and a centralised history in Durant OS for your site team.

Short answers about our process, coverage, and reporting.

Do you subcontract lift maintenance or repairs?

No. Work is delivered by our family run business with direct engineer attendance and clear accountability.

How do you plan maintenance visits and PPM schedules?

We review lift type, usage, and compliance requirements, then agree a planned maintenance schedule and access windows with your site team.

What happens on an emergency call-out?

We collect fault details, attend promptly, make the lift safe, carry out diagnostics, and report next steps.

Do you provide LOLER and compliance reporting?

Yes. We provide visit reports, defect lists, and compliance notes aligned to LOLER requirements.

Can you take over from another lift company?

Yes. We review the logbook and site history, carry out a survey if needed, and agree a clear handover plan.

Which areas do you cover?

We cover London, Kent and the South East. See Areas We Cover for full details.

Get Started

Tell us about your lift portfolio. We'll review the brief, agree the scope, and book the first visit.