GSM and line units
Install and upgrade GSM, analogue and VoIP-ready autodiallers to suit your line and building.
EN 81-28 · Emergency phones · London, Kent & the South East
Lift autodiallers, tested and EN 81-28 ready.
Independent lift engineers across London and the South East. We install, upgrade, test and repair lift autodiallers and emergency phones, so a trapped passenger always reaches a real person.
- EN 81-28 Standard we work to
- 24/7 Monitored alarm line
- Every visit Test call logged
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Every make, every unit
We service autodiallers on any lift, whoever fitted it.
Contract elsewhere? We install, test and repair emergency phones and autodiallers across every major manufacturer and controller.
SafeContractor approved
Audit-grade procedures, evidenced on every visit
EN 81-28 specialists
Two-way voice and test calls verified
Compliance records
In your Durant OS portal, same day
See the full list of lift brands we service.
Send an autodialler enquiry
Tell us about your lift and line.
Whether you need a new install, an upgrade, or a failed test call sorted, we confirm the next steps quickly.
- Survey and test call before we quote
- A named engineer, not a queue
- Compliance records in your Durant OS portal
Prefer email? Use the form and we will call you back.
Send an autodialler enquiry
From survey to sign-off
How we deliver a compliant autodialler.
Five stages, every time. Survey, specify, install, programme and verify, then a compliance record you can file.
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Survey and test
We check the existing emergency phone, line type and signal, and run a test call to see where it stands.
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Specify the unit
We recommend the right autodialler, GSM or line, for your building and 24/7 answering setup.
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Install or upgrade
Fitted and wired by a lift engineer, with battery backup and clear labelling in the car.
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Programme and verify
Programmed to your answering point. Two-way voice and the automatic test call confirmed on site.
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Compliance record
Test results and engineer notes logged in your Durant OS portal the same day, ready for audit.
What the service covers
Everything that keeps the alarm connected.
From the unit on the wall to the answering point at the other end of the line.
Programming and test calls
We programme the unit to your 24/7 answering point and confirm the automatic test call passes.
Line and signal monitoring
Line continuity and GSM signal strength checked on every maintenance visit, not just at install.
Battery and power backup
Backup batteries that keep the alarm live through a power cut, replaced before they fail.
Fault repair
Failed test calls, dead lines, no-answer and one-way audio faults traced and fixed at source.
Compliance records
Every test and repair logged and reported through your Durant OS portal for audit.
Who this is for
Teams responsible for lift compliance.
If a lift carries passengers, its emergency phone is your responsibility.
- Property managers and managing agents
- Facilities teams across multiple sites
- Residential blocks and mixed-use buildings
- Schools, healthcare and commercial estates
Why Durant Lifts
Independent. Accountable. Engineer-led.
No call-centre layer between you and the engineer.
- Family-run business, no subcontracting
- Named engineer for every visit
- We work on every make of autodialler
- Compliance records through Durant OS the same day
Frequently asked
Lift autodiallers FAQ.
Quick answers on EN 81-28, testing, GSM units and compliance.
What is EN 81-28 and does it apply to my lift?
BS EN 81-28 is the standard for remote alarms on lifts. It requires a two-way voice link from the lift car to a point that is staffed 24/7, so a trapped passenger can always speak to a real person. It applies to passenger lifts that carry people, which covers most residential and commercial buildings.
How often does a lift autodialler need testing?
The autodialler makes an automatic test call to confirm the line is live, typically every three days. We also test the two-way voice link and the backup battery on every maintenance visit and log the result for your records.
Can you fit a GSM autodialler where there is no phone line?
Yes. Where there is no analogue line, or a BT line is being withdrawn, we fit a GSM autodialler with a SIM and check the signal strength at the lift before we leave so the alarm is reliable.
Our lift emergency phone keeps failing its test call. Can you fix it?
Yes. A failed test call usually comes down to a line fault, weak GSM signal, a flat backup battery or programming. We trace the cause on site, fix it, and confirm a clean test call before we sign off.
What happens to the autodialler if the power fails?
A compliant autodialler runs on a backup battery so the alarm and voice link stay live through a power cut. We check battery condition on every visit and replace batteries before they reach end of life.
Do you provide compliance records for the autodialler?
Yes. Every test and repair is documented with engineer notes in your Durant OS portal the same day, formatted for managing agents, insurers and LOLER auditors.
Keep passengers connected
Make sure every lift can call for help.
Autodialler installation, testing and repair across London and Kent. Compliance records through your Durant OS portal.