Passenger lifts
Review use at arrival times, lunchtime and the end of the working day. Discuss how planned work affects tenants, visitors and people who rely on step-free access.
Central London · Offices · Commercial buildings
Commercial lift maintenance in central London
Planned servicing and breakdown support for offices, workplaces and mixed-use commercial buildings.
Durant Lifts works with facilities managers, managing agents and building owners to agree service windows, reporting and repair approvals around the needs of an occupied building.
- Passenger lifts and goods lifts
- Access and service windows agreed
- Written visit records through Durant OS
Keep the building brief practical
Maintenance built around an occupied workplace
The lift’s equipment and the building’s daily operation should shape the service plan.
Goods and service lifts
Account for deliveries, loading arrangements and back-of-house access. Identify lift type, duty and any operating restrictions before agreeing maintenance.
Mixed-use buildings
Record which lifts serve offices, homes, retail or leisure space. Agree building contacts, access permissions and who receives updates for each unit.
A written service plan
Make the maintenance scope clear before work starts.
For one building or a mixed-brand portfolio, start with a lift register and recent service records.
We review manufacturer, controller, lift type, usage and condition, then agree the planned servicing schedule and breakdown arrangements. Parts cover, chargeable repairs and exclusions belong in the written proposal.
Agree the building arrangements
- Access and security
- Reception contacts, inductions, permits, keys and access to lift machinery spaces.
- Service windows
- Tenant hours, busy periods, delivery routes and any requested out-of-hours attendance.
- Repair approvals
- Who can authorise work, receive quotations and coordinate updates to occupiers.
Reporting & planning
A service record the facilities team can use
Contract customers can access visit records, job status and compliance documents through Durant OS.
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Record the visit
Keep the building and lift reference with the visit date, work completed and findings.
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Review recurring issues
Use breakdown history and reported symptoms to inform investigation of repeat faults.
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Agree the next work
Separate routine servicing, a defined repair and any proposed refurbishment in the scope and quotation.
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Plan the programme
Discuss parts lead times, expected disruption, access and building communications before planned works.
Faults, repairs and longer-term work
Make the next decision on the condition of the lift
A repeated fault needs diagnosis. An ageing component needs a practical review of repair and replacement options.
Investigate the fault
Share fault codes, dates, symptoms and earlier repair attempts. Our investigation sets out findings and proposed next actions for the equipment.
Assess targeted upgrades
Where condition or parts support points to wider work, a survey can assess targeted minor modernisation, retained equipment, compatibility and likely disruption.
Project evidence
The work behind the maintenance
Examples from Durant’s wider London work. The project location, equipment and completed scope are set out in each case study.
80 George Street · Richmond
Seven lifts, one maintenance handover
Five passenger lifts, a platform lift and a goods lift were completed and commissioned before Durant took on maintenance of all seven.
See the seven-lift project →
Arthur Stanley House · London
A repair followed by ongoing care
Nine suspension ropes were replaced on a nine-stop passenger lift before the customer’s two-week deadline. Durant then took on maintenance of the building’s four lifts.
Read the repair and handover →Central London coverage
City offices, West End workplaces and mixed-use sites
We serve central London from our Chatham base. Send your postcode, lift details and site access requirements to confirm arrangements for your building.
Managing several buildings? See lift maintenance for managing agents, or the London maintenance and borough directory.
Your questions
Commercial lift maintenance questions
Do you maintain lifts in central London commercial buildings?
Yes. Durant Lifts provides planned maintenance, breakdown response and repairs for offices, workplaces and mixed-use commercial buildings in central London. Share the site postcode and lift details so we can confirm the proposed service arrangements.
Which central London areas do you cover?
We serve the City of London, Westminster, Holborn, Fitzrovia and surrounding central London areas from our Chatham base. Access, service windows and attendance terms are agreed for each building.
Can maintenance be planned around office hours and deliveries?
We discuss reception and security arrangements, tenant hours, peak passenger use and goods-delivery periods before agreeing a service window. Any required out-of-hours work and charges should be confirmed in the proposal.
Can you maintain passenger and goods lifts from different manufacturers?
We support passenger, goods and other lift types across mixed-brand portfolios. We review the make, controller, usage and condition of each lift before confirming technical scope, parts requirements and exclusions.
How do you handle recurring faults in a commercial building?
We review the symptoms, breakdown history and site conditions, then investigate the fault. Findings and proposed next steps should distinguish a defined repair from wider refurbishment, with scope and quotation agreed for further work.
What does the maintenance proposal include?
It should identify each lift, the planned servicing schedule, breakdown arrangements, reporting, parts cover, chargeable repairs and exclusions. Site access requirements and repair approval contacts should also be clear.
Is routine servicing the same as a LOLER thorough examination?
No. Planned maintenance and statutory thorough examination are separate. We can review the examination findings and quote for agreed remedial work, while the examination arrangements are confirmed separately.
Start with your building
Tell us about your commercial building
Share the equipment and how the building operates. We can then review the scope and propose a suitable maintenance plan.
- Building postcode, lift type and number of units.
- Occupier hours, security arrangements and service access.
- Recent faults, current maintenance scope and examination reports.
We review the brief, arrange a site survey where needed and set out the proposed cover and exclusions in writing.
For an urgent breakdown or passenger trapping, call 020 3488 4226.