Call intake & ETA
We capture details, confirm access, and dispatch an engineer.
Passenger trappings response — minutes matter
24/7 lift rescue by a family run business across London, Kent and the South East.
We attend fast, release passengers safely, diagnose the fault, and deliver clear incident reporting.
- Direct engineer attendance
- Safe release and fault checks
- Clear reporting for duty holders
Prefer WhatsApp? Message us 24/7.
If passengers are trapped
Keep everyone calm and call us straight away.
We guide you while our engineers are on the way.
Immediate checklist
- Use the alarm/intercom to reassure passengers.
- Do not force doors or attempt a manual release.
- Confirm lift location, level, and any fault codes.
- Arrange access to the plant room and keys.
- Keep the area clear until the engineer arrives.
Our response process
Fast attendance, safe release, and clear reporting every time.
Engineer attendance
Safe release of passengers and immediate fault checks on site.
Testing & reinstatement
We test safety circuits and restore service when safe to do so.
Incident reporting
Clear reports, recommendations, and next steps for your team.
Why Durant Lifts for trappings response
Calm communication and accountable engineers when people are trapped.
Family run, no subcontracting
Direct engineer attendance with consistent standards and clear accountability.
Safety-first procedures
Safe release and checks aligned to lift safety best practice.
Clear reporting
Incident notes and recommendations you can share with duty holders.
Reporting & compliance
Documentation designed for managing agents and duty holders.
We log the incident, actions taken, and recommendations for follow-up repairs or servicing.
- Incident report with time, location, and actions taken
- Safety checks and defect notes recorded on site
- Recommendations for repairs or planned maintenance
- Durant OS history for recurring fault tracking
Coverage for passenger trappings
London, Kent and the South East with 24/7 support.
We support residential, commercial, and mixed-use buildings with reliable emergency response.
Typical sites
- Residential towers and mixed-use developments
- Commercial offices and retail buildings
- Public buildings, schools, and healthcare sites
- Managing agents overseeing multi-site portfolios
Passenger trappings FAQ
Quick answers for emergency lift rescue and incident reporting.
What is passenger trappings response?
It is the emergency response service to release trapped passengers safely, diagnose the cause, and report the incident.
Is trappings response available 24/7?
Yes. We provide 24/7 response across London, Kent and the South East.
What information do you need when we call?
We need the site address, lift ID or location, number of passengers trapped, and access details for the plant room.
Is the lift safe to use after a trapping?
We only reinstate the lift after safety checks and testing. If it is not safe, we isolate it and provide a clear report.
Do you cover residential and commercial lifts?
Yes. We support residential, commercial, and mixed-use sites with passenger trappings response.
Do you provide incident reports for duty holders?
Yes. We provide clear incident reporting and recommendations after every attendance.
Related services
Ongoing cover and urgent response for lift breakdowns and faults.
- Emergency call-outs for critical faults and breakdowns.
- Lift repairs for safe reinstatement and clear reporting.
- Lift faults guide for diagnostics and recurring issues.
- Lift maintenance contracts for planned servicing and compliance.
- Compliance resource hub for LOLER, trappings guidance, and lift safety.
- LOLER inspections for statutory compliance reporting.