Family run accountability
Work is delivered by our own team, with direct communication and no subcontract handoffs once the contract starts.
New customer maintenance offer
25% off lift maintenance for new customers
Introductory pricing on eligible maintenance contracts across London, Kent and the South East.
Subject to survey and scope review.
New Customer Maintenance
Claim your 25% maintenance offer
Send the site details and we will confirm eligibility, survey requirements, and the right maintenance plan.
This page is for new Durant Lifts maintenance customers, including provider switches and newly onboarded sites that need a reliable planned maintenance contract.
What we need to quote
- Site postcode, lift type, and approximate usage.
- Whether this is a provider switch, renewal, or a first maintenance contract.
- Any recurring faults, compliance concerns, or response expectations.
If the site has urgent faults or trapped passengers, call 0203 488 4226 for immediate response instead of waiting for a form reply.
Request The Offer
Why choose Durant Lifts
Experienced engineers
Maintenance plans, fault diagnosis, and lift condition reviews are handled by engineers used to mixed-age sites and real building pressure.
Clear upfront pricing
We set out scope, exclusions, visit frequency, and reporting expectations clearly before the contract is agreed.
24/7 response cover
Emergency call-outs and passenger trappings response can be built into the maintenance arrangement where the site risk requires it.
Proven maintenance outcomes, not generic discounting
The offer is designed to start the contract strongly: fewer breakdowns, faster fixes, and clearer visibility for your team from the first visit.
-67%
From 3.9 to 1.3 on average
96%
Across routine breakdown call-outs
46
Across London and Kent boroughs and districts
Data source: Durant OS service records and engineer reports.
Why regular lift maintenance matters
Lift maintenance is not just a tick-box exercise. Regular planned servicing helps keep passengers moving safely, reduces disruption for residents and building users, and gives property teams clearer control over faults, compliance, and future spend.
- Supports safer day-to-day lift operation and early identification of worn components.
- Reduces the likelihood of unexpected breakdowns, entrapments, and repeat call-outs.
- Creates clearer reporting for compliance planning, budgeting, and maintenance decisions.
- Helps extend equipment life by resolving minor issues before they turn into major repairs.
What comes with the offer
The discount only works if the maintenance itself is strong. We build the contract around dependable attendance, practical servicing, and reporting your team can rely on.
Typical maintenance scope can include
- Survey-led onboarding and condition review.
- Planned preventative maintenance visits matched to usage.
- Door equipment, landings, and car checks.
- Control gear, safety circuits, and alarm testing.
- Machine room, motor, brake, and shaft checks.
- Minor adjustments and routine service housekeeping.
- Clear visit reports with actions and next steps.
- Compliance-ready records for site teams.
- 24/7 call-out and trappings response where agreed.
How the offer works
Simple qualification, clear pricing, and a proper mobilisation plan for new maintenance customers.
Step 01
Share the site details
Send the postcode, lift type, usage profile, and whether you are switching provider or starting a new contract.
Step 02
We review eligibility
We assess scope, survey needs, and any compliance or fault issues before confirming whether the offer applies.
Step 03
Receive a clear proposal
You get visit frequency, response cover, reporting scope, and introductory pricing set out clearly where eligible.
Step 04
Mobilise and maintain
We onboard the site, schedule visits, and begin reporting from the first attendance so the contract starts cleanly.
Maintenance offer FAQ
Quick answers on eligibility, pricing, and mobilisation.
Who qualifies for the 25% maintenance offer?
The offer is for eligible new Durant Lifts maintenance customers, including new contract starts and provider takeovers, subject to survey and contract scope.
Does the offer apply if we are switching from another provider?
Yes. Switching sites can qualify as new customer maintenance contracts, provided the site survey, lift condition, and proposed scope meet the offer criteria.
What is excluded from the offer?
The offer excludes repair works, parts, major rectification, and modernisation projects. Final pricing is confirmed after site review and scope agreement.
Can you support single lifts and multi-site portfolios?
Yes. We support single lifts, mixed-use buildings, and larger managed portfolios across London, Kent, and the South East.
How quickly can the contract start?
Start dates depend on access, lift condition, and whether this is a takeover or a new onboarding, but we move quickly once the survey and contract details are confirmed.
Ready to claim the new customer offer?
Send the site details and we will confirm the right maintenance plan, the onboarding steps, and whether the 25% introductory rate applies.