Initial brief & lift history
We review logbooks, usage, and compliance needs before planning work.
How we work
Family run lift engineers delivering maintenance, repairs, emergency call-outs, and compliance support across London, Kent and the South East.
Structured planning, tidy workmanship, and reporting that facilities teams can act on.
Our working principles
Clear scope, direct communication, and accountable delivery for lift maintenance and repairs.
As a family run business, we keep everything transparent and consistent so your team always knows what happens next.
What you can expect
- Single point of contact and agreed time windows
- Risk-aware planning and tidy on-site workmanship
- Transparent scope and pricing before work begins
- Direct engineer attendance for maintenance, repairs, and call-outs
- Clear reporting and compliance notes after every visit
Our process, step by step
From first call to final sign-off, we follow a consistent lift maintenance and repairs process.
Scope & quotation
Clear scope, transparent pricing, and practical options for approval.
Schedule & access
We agree time windows, access needs, and resident notices where required.
Engineer attendance
We attend on site, diagnose faults, and carry out maintenance or repairs.
Testing & safety checks
We test and verify safe operation before handing the lift back.
Reporting & aftercare
Clear reports, recommendations, and next steps for your site team.
Service pathways
Choose the right support for your lift portfolio across London, Kent and the South East.
Each service follows the same clear process and reporting standards.
Lift maintenance contracts
PPM servicing, compliance checks, and 24/7 trappings response.
View maintenance contractsLift repairs
Fault diagnostics and safe reinstatement for breakdowns.
View lift repairs
Emergency call-outs
24/7 response for critical faults and passenger trappings.
View emergency call-outsLift faults & diagnostics
Issue-specific fault finding for doors, intercoms, and levelling.
View lift faults guideLOLER inspections
Independent inspections and reporting for compliance.
View LOLER inspections
Surveys & modernisations
Condition surveys and targeted upgrades to improve reliability.
View surveys and modernisationsReporting & compliance
Documentation and updates designed for facilities teams, managing agents, and site managers.
Visit reporting
We document work completed, tests carried out, and any outstanding items.
Recommendations & budgeting
Clear priorities and options so you can plan budgets and timelines.
Durant OS tracking
Centralised visit history, fault logs, and compliance documents. Learn about Durant OS.
How we work FAQ
Short answers about our process, coverage, and reporting.
Do you subcontract lift maintenance or repairs?
No. Work is delivered by our family run business with direct engineer attendance and clear accountability.
How do you plan maintenance visits and PPM schedules?
We review lift type, usage, and compliance requirements, then agree a planned maintenance schedule and access windows with your site team.
What happens on an emergency call-out?
We collect fault details, attend promptly, make the lift safe, carry out diagnostics, and report next steps.
Do you provide LOLER and compliance reporting?
Yes. We provide visit reports, defect lists, and compliance notes aligned to LOLER requirements.
Can you take over from another lift company?
Yes. We review the logbook and site history, carry out a survey if needed, and agree a clear handover plan.
Which areas do you cover?
We cover London, Kent and the South East. See Areas We Cover for full details.