24/7 emergency lift call-outs London & Kent
Immediate response for breakdowns, critical faults, and passenger trappings.
Our engineers respond day or night across London, Kent and the South East with clear communication and safe procedures.
What we do
Rapid attendance, fault diagnosis, and safe reinstatement for emergency lift call out situations.
- 24/7 engineer attendance
- Passenger trappings response
- Clear updates to managing agents and tenants
- Follow-up reporting and recommendations
Who it is for
Sites that cannot afford downtime and need fast, calm response.
- Residential buildings with high occupancy
- Commercial sites with critical access needs
- Facilities teams with multiple lifts
- Managing agents needing 24/7 cover
Why Durant Lifts
Emergency response from a family run business with clear communication.
- No subcontracting and direct engineer attendance
- Clear updates for residents and managing agents
- Safe procedures and compliance focus
- Practical recommendations after every call-out
Related services
Support for ongoing maintenance, repairs, and urgent response.
- Lift repairs for breakdown response and safe reinstatement.
- Passenger trappings response for safe release and reporting.
- Lift faults guide for diagnostics and recurring issues.
- Lift maintenance contracts for planned servicing and compliance.
- LOLER inspections for statutory compliance reporting.
Emergency call-out FAQ
Quick answers for breakdown response, trappings, and safety checks.
How quickly can you attend an emergency call-out?
We respond as fast as possible based on safety risk and location, with 24/7 engineer availability across London, Kent and the South East.
Do you cover passenger trappings?
Yes. We handle passenger trappings with safe release procedures and incident reporting.
What information do you need when we call?
We need the site address, lift location, number of passengers trapped (if any), and access details for the plant room.
Do you subcontract emergency call-outs?
No. Call-outs are delivered by our family run business with direct engineer attendance.
Is the lift safe to use after a breakdown?
We only reinstate the lift after safety checks and testing. If it is not safe, we isolate it and provide a clear report.